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FAQs


How does the FEL recognize that I am a Florida resident?

It uses a technology called Geo-IP authentication, which checks the IP address of the device you use to access the resources and compares it to a database of all IPs known to originate within Florida. Once your IP address is validated, you can access FEL online resources without being asked for any logon or password.

I am a Florida resident, but I am traveling outside of FL. Can I still access the resources?

Yes; however, because you are located outside the automatic access range, you will need the barcode from your public library card.

Can I get a library card online from the FEL?

No. You should contact your local public library for information on obtaining a library card.

Can I use my state college or university ID to access the FEL?

No; however, all FEL resources are available through Florida's state colleges and universities. Contact your institution's library for assistance.

I am in Florida, but still being asked for a logon and password to use FEL. Why?

While Geo-IP should work anywhere in Florida, there are a few exceptions. If you feel you should have open access but are being asked to enter a barcode, please contact Cengage Gale Technical Support at: gale.technicalsupport@cengage.com.

If I need help searching the FEL, where should I go?

You can always ask your local public library. School children can ask their teacher or school librarian, and anyone can Ask a Librarian for assistance Sunday through Thursday from 10:00 a.m. to 12:00 midnight, and Friday and Saturday from 10:00 a.m. to 5:00 p.m.

Who can use the FEL?

All Florida residents through funds provided by a Library Services and Technology Act grant, from the Institute of Museum and Library Services, administered by the Florida Department of State's Division of Library and Information Services.

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